Refund & Cancellation Policy
The commercial terms governing software subscription billing, hardware returns, trial periods, and cancellation procedures for Aether POS.
1. Overview & Subscription Billing Terms
Aether POS operates on a Software-as-a-Service (SaaS) subscription model for terminal licensing, cloud sync, and administrative dashboard access. Subscriptions are billed in advance on a recurring monthly or annual basis depending on your selected tier.
This policy outlines our transparent guidelines regarding software fee refunds, hardware return windows, trial period transitions, and subscription cancellation processes.
2. Software Licensing & Subscription Refunds
- 30-Day Money-Back Guarantee: First-time enterprise accounts are eligible for a full refund of their initial software licensing fees within 30 days of initial account setup if the platform fails to meet operational requirements.
- Monthly Subscriptions: Standard monthly subscription fees are non-refundable once the billing cycle has commenced. Cancellations take effect at the end of the current billing period.
- Annual Subscriptions: Annual prepaid accounts cancelled within the first 30 days qualify for a full refund. Cancellations made after 30 days receive a prorated refund minus the standard non-discounted monthly rate for used months.
- Add-on Services & Payment Routing Fees: Fees incurred for custom integration engineering, white-glove setup, or transactional payment routing fees are non-refundable.
3. POS Hardware Returns & Warranties
- 30-Day Hardware Return Window
- Condition: Hardware terminals, barcode scanners, card readers, and receipt printers must be returned in original packaging with all cables and accessories intact.
- Restocking Fee: Undamaged hardware returns incur a standard 15% reconditioning and restocking fee. Shipping costs are non-refundable.
- RMA Requirement: All returns must have an approved Return Merchandise Authorization (RMA) tracking number issued by technical support.
- Defective Hardware & Advance Replacement
- Standard Warranty: All provisioned hardware includes a 1-year limited hardware warranty covering manufacturing defects and internal component failure.
- Advance Replacement: Enterprise plan subscribers receive priority cross-shipping for replacement terminal hardware within 24 business hours.
4. Free Trials & Subscription Renewals
Accounts created under a free trial offer unhindered platform access for the duration specified during signup. Unless cancelled prior to trial expiration, the account will automatically convert to a paid subscription using the payment method on file. Notification reminders are sent via email 5 business days prior to trial conversion.
5. Cancellation & Refund Request Procedure
To cancel your subscription or initiate a refund/RMA request, please follow these standard operational steps:
- Navigate to Account Settings > Billing & Invoicing inside the Cloud Console and select "Cancel Subscription".
- To request a hardware RMA or subscription fee refund under the 30-day guarantee, email billing@aetherpos-enterprise.com with your Merchant ID and invoice number.
- Approved refunds are processed back to the original payment method within 5 to 10 business days depending on your financial institution.
Billing & Commercial Operations Office
If you have questions regarding an invoice charge, need assistance with hardware returns, or wish to review your account plan, contact our billing department: